General
FAQ
We are always available to help you find what you need. Reach out anytime if you don’t see what you’re looking for on our website.
What is Roller Skate Etiquette?
There are some basic rules, common to roller rinks, that help everyone stay safe:
- Everyone skates the same direction
- Slow skaters on the inside lane, fast skaters on the outside lane
- The middle section is for dancing and tricks
- Be aware of other skaters by shoulder checking when crossing the rink.
- Indicate by putting your hand out
- Don’t cut people off
- Fall small – no grabbing other skaters
- Texting and skating don’t mix
- Food, drinks and shoes are not allowed on the skate surface at any time
What age is best to start roller skating?
Most kids have success starting at the kindergarten age (5+). The smallest skate size we have are Junior size 10’s.
Can I walk on the rink surface to hold my small child’s hand?
No. The rink surface is for skaters only. If your child cannot skate on their own, consider bringing them to a lesson so they can learn to skate.
Does House of Skate have skate rentals?
We have quad and inline skates for rent. Click here for more details.
Do I need a helmet and safety gear?
Skaters skate at their own risk (view waiver).
Who can skate at Roller Palace?
We have skating sessions for all ages.
Family Skate sessions have radio friendly music and are suitable for families and kids.
Open Skate sessions are for all ages.
Adult Skate times are restricted to 18+ and ID is required. No exceptions.
Please check our schedule for specific skate times.
Do you have an adults only skate night?
We do have adult only skate times. This means you must be 18 years old and older to skate during these sessions. ID is required, no exceptions.
Please check our schedule for Adult Skate times.
Can I use a skateboard, scooter or heelys?
No, only roller skates or inline skates are permitted.
Is House of Skate accessible? Can I use a wheelchair on the skate floor?
Roller Palace is an accessible facility with designated parking and two accessible washrooms.
Non-motorized wheelchairs are permitted on the practice rink. They are not permitted on the main rink. Wheels must be clean of dirt and dust before entering. A signed waiver is required. If the skate floor becomes crowded or unsafe, Skate Patrol may ask wheelchair users to remain on the carpeted areas for safety.
Do I have to pay admission when only my child is skating?
Yes. We have a non-skater reduced rate admission price $5.
Can I get a refund for my ticket?
You can get a rain check for OPEN SKATE SESSION when the request is made 48 hrs prior to the session via email only to hello@houseofskate.ca. You have 7 days to reuse your booking. No refunds or rain checks for SPECIAL EVENTS. Our calendar under “Schedule and Pricing” will indicate if your ticket is an Open Skate or a Special Event. No exceptions.
Can I bring my own food?
No outside food or drinks allowed. Our concession offers snacks and beverages for purchase. Empty water bottles are permitted for use at our water fountain but must be emptied before entering. No exceptions.